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Forums › General › Paintball talk :: Archives › ICD Underground Customer Service :: Archived

ICD Underground Customer Service
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Cdn_Cuda
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Joined: Nov 02, 2006
Posts: 11
Location: Vancouver. BC

PostPosted: Fri Jan 26, 2007 5:19 pm    Post subject: ICD Underground Customer Service

Alright, I placed on order with ICDU on December 7th, which was confirmed by them, and I have still not recieved anything. I have also attempted to contact the company last week and have yet to get a reply. Is this typical for them or what?
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Dyemonic
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Joined: May 29, 2006
Posts: 522
Location: Gainesville, FL

PostPosted: Fri Jan 26, 2007 7:10 pm    Post subject: Re: ICD Underground Customer Service

Did you try by phone or email, it is much easier working things out on the phone, and make sure you call them on hours they are open.

And when i bought my LP cylinder from them, it only took some 3 days or so, but people have been complaining of poor service lately.

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Spitlebug
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Joined: Jan 11, 2006
Posts: 3556
Location: Campbell River, B.C.

PostPosted: Sat Jan 27, 2007 12:42 am    Post subject: Re: ICD Underground Customer Service

It takes a while for things to get from ICD to B.C.

I was waiting at least four weeks to get a replacement eye holder from them and I am not that far away from you.

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Cdn_Cuda
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Joined: Nov 02, 2006
Posts: 11
Location: Vancouver. BC

PostPosted: Sat Jan 27, 2007 11:33 pm    Post subject: Re: ICD Underground Customer Service

I hate having to spend money paying for long distance calls due to poor customer service.

Spittle: being that I am just outside of Vancouver you would thunk that it would take less time to for me to get the package. At this point I just hope it will arrive eventually.

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